This past week the subject of my newsletter was the importance of high quality customer service and it brought  positive reader comments.

I found this article from Retail Customer Experience about a survey that “…point(s) to the powerful relationship between customer experience and revenue and highlight a critical need for companies to stop looking at service operations as cost centers, and instead view every interaction as an opportunity to increase satisfaction, build loyalty, and grow revenue. The following report details the findings and analysis of the survey results, and highlights what this valuable customer insight means for today’s enterprise.”

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