Consumer research


A study by the Stanford Graduate School of Business reports their study of how grocers responded to EDLP offered when Costco and Walmart moved into their markets. The results: It is very expensive to convert from promotional pricing to Every Day Low Pricing and it generates less revenue.

Interesting study of life in the real world. Worth noting that promotional pricing works best when your customers know about it so be certain to include the cost of advertising.

From: Scarborough Research

NEW YORK (August 10, 2011) –A new study from the consumer research firm Scarborough Research finds that American consumers continue to actively seek out ways to save money on everyday expenses. Coupon usage for household groceries is up 24 percent since 2006. People are turning to a myriad of resources for their coupons.

While more than one‐fifth (22 percent) are utilizing digital media such as email, text messaging or Internet sites to get their household coupons, the Sunday newspaper is the category killer. Almost half of all Americans get their household coupons from the Sunday newspaper.

Leading Sources for Household Coupons
1. Sunday Newspaper: 49%
2. In‐store Coupons: 43%
3. Mail: 33%
4. In‐store Circulars: 26%
5. Preferred Customer/Loyalty Card: 24%
6. TIE: Weekday Newspaper: 19%, Product Packages: 19%
7. Magazines: 17%
8. Internet Sites: 14%
9. Email or Text Messages: 14%
“As the American economic recovery continues to find a balance, people are utilizing a myriad of ways to save money. From traditional paper coupon clipping to seeking out deals online, consumers are getting creative with finding the best deals,” said Brian Condon, executive vice president of commercial development, Scarborough Research.

Digital Deal Seekers Provide Unique Local Business Connections

Daily deal websites are now being viewed as a media channel option for local businesses. Further, local media companies and other media businesses are getting in on the action through their own exclusive daily deal programs. Any company seeking to bolster local business has much to gain with daily deal programs, according to Scarborough. Scarborough finds that Digital Deal Seekers* are more likely than average adults to be patrons of local businesses such as florists, malls, restaurants and day spas. Here is a Scarborough profile of local businesses set to benefit from daily deal websites:
Restaurants

• Digital Deal Seekers* are 36 percent more likely than the average adult to have eaten ten or more times at a quick service restaurant during the past month, and 27 percent more likely to have eaten with this frequency at a sit‐down restaurant.
• More than half (53 percent) of Digital Deal Seekers ate at McDonald’s during the past month, and almost one‐fifth (17 percent) ate at Applebee’s.
• Their favorite cuisine is Chinese. Forty‐eight percent of Digital Deal Seekers ate at a Chinese restaurant during the past month. Forty percent ate at a Mexican restaurant, and 29 percent went out for Italian.

General Retail Stores
• Groceries: Digital Deal Seekers account for one‐third of the population that spends $200 or more on groceries weekly – the highest spending bracket measured by Scarborough.
• Department Stores: A full 91 percent of Digital Deal Seekers shopped a department store during the past month.
• Malls: They are 16 percent more likely to have shopped at a mall during the past month.
Local Specialty Stores
• Jewelry Stores: Digital Deal Seekers account for 39 percent of adults who shopped at a fine jewelry store during the past three months. They are 44 percent more likely to have done so.
• Bridal: They also account for 41 percent of all patrons of bridal stores during the past three months.
• Day Spas: Six percent of Digital Deal Seekers utilized a day spa during the past three months, but they account for almost half (43 percent) of adults who use day spa services.

• Florist: Digital Deal Seekers are 30 percent more likely to have used a florist during the past three months.

• Dry Cleaners: More than one‐fifth (21 percent) of all Digital Deal Seekers used a dry cleaner during the
past month, they are 37 percent more likely than the average adult to have done so.
• Pet Supplies: More than half (51 percent) of Digital Deal Seekers shopped a pet store during the past three months.
Health & Fitness Businesses
• Digital Deal Seekers are 47 percent more likely to practice yoga or pilates; 31 percent more likely to enjoy swimming; and 27 percent more likely to go running.
• They are 32 percent more likely to go to the gym.
Automotive Repair/Servicing
• Scarborough measures 13 types of auto repair services, and Digital Deal Seekers are more likely than the average adult to utilize each of them.
• From specialty detailing businesses to parts stores, a wide variety of types of local auto businesses have clientele utilizing Digital Deals.
“Daily deal websites are creating new media channel‐like opportunities for marketers, especially at the local level,” said Mr. Condon. “Local businesses embarking on digital marketing should consider the Digital Deal Seeker group a good place to anchor their efforts, as they are active local shoppers and consumers. As such, a key issue facing these daily deal sites is how they can differentiate their offerings according to the local needs and continue to evolve business models that create win‐win scenarios for local merchants.”

* Digital Deal Seekers refer to those adults who live in households that usually obtain cents‐off coupons via email, text messages or Internet sites, or those adults who went online for coupons during the past month.

SOURCE: Scarborough Research, Scarborough USA+ Study, Release 2 2010
About Scarborough
Scarborough (www.scarborough.com, info@scarborough.com) measures American life. Our consumer insights
reflect shopping patterns, media usage across platforms, and lifestyle trends for adults. Media professionals and
marketers use Scarborough insights to make smarter marketing/business decisions on things like ad placement,
multicultural targeting, and sponsorship opportunities. The company’s core syndicated consumer insight studies in
77 Top‐Tier Markets, its Multi‐Market Study and its national USA+ Study are Media Rating Council (MRC)
accredited. Other products and services include Scarborough Mid‐Tier Local Market Studies, Hispanic Studies and
Custom Research Solutions. Scarborough measures 2,000 consumer categories and serves a broad client base that
includes marketers, advertising agencies, print and electronic media (broadcast and cable television, radio
stations), sports teams and leagues and out‐of‐home media companies. Surveying more than 210,000 adults
annually, Scarborough is a joint venture between Arbitron Inc. (www.arbitron.com) and The Nielsen Company
(www.nielsen.com).

For those whose taste in facts runs to research, Pew Research Center’s Project for Excellence in Journalism is a great place to visit.

Traditional media’s engagement with new media tends to blur the lines as the landscape rapidly evolves and newspaper website continue in aggregate to be at the top of the list of where digital news visitors find their news. Separately, traditional media’s huge investment in original reporting remains the principal source for bloggers and new media sources.

The link above provides some rich statistical facts and here are some highlinghts:

  • Television news is number one for weather, breaking news and traffic
  • Newspapers are the number one source for community news, crime, taxes, local government, arts, culture, social services, zoning and development
  • Internet is tops for restaurants and local business; and ties with newspapers for housing, schools and jobs
  • Radio ties with television as tops for traffic

The survey dates from last January and it will be interesting to watch how these long-held news consumption habits evolve.

 

 

Consumers will spend more, shop more places, expect more, shop online more … and FedEx has hired 20,000 additional seasonal workers. Want more? Check out the Nation Retail Federations Retail Big Blog.

For Immediate Release
Kathy Grannis (202)783-7971 or grannisk@nrf.com
www.nrf.com/holidays

Up to 152 Million Shoppers Expected to Visit Stores, Websites Black Friday Weekend,
According to NRF Survey

-Number of People “Definitely” Shopping Jumps from 27% in 2010 to 33%-

Washington, November 17, 2011 – Though there are already plenty of great deals on everything from e-readers and smartphones to apparel and toys, Americans know there is only one Black Friday – and the best is yet to come. According to a preliminary Black Friday shopping survey, conducted for the National Retail Federation by BIGresearch, up to 152 million people plan to shop Black Friday weekend (Friday, Saturday and Sunday), higher than the 138 million people who planned to do so last year. According to the survey, 74 million people say they will definitely hit the stores and another 77 million are waiting to see if the bargains are worth braving the cold and the crowds.

“Though many retailers are already touting select Black Friday ads, there’s no doubt we’ll all be blown away by what retailers still have in their bag of tricks for shoppers,” said NRF President and CEO Matthew Shay. “We fully expect to see excited shoppers as early as midnight at stores around the country, as many holiday shoppers would rather stay up all night to take advantage of retailers’ Black Friday deals rather than set their alarm to wake up the next morning.”

For the first time, NRF asked shoppers how they plan to keep track of retailers’ holiday sales and promotions announcements. Half (50.5%) will keep up with advertising circulars throughout the holiday season and nearly one-third (31.7%) said they will tune in to watch retailers’ holiday commercials. Additionally, nearly one-quarter (23.1%) will seek out coupon websites like RetailMeNot.com and FatWallet.com, and 32.3 percent will specifically keep track of the email coupons they receive from retailers.

“Social media will play a big role in how shoppers follow company sales announcements this holiday season,” said Phil Rist, Executive Vice President, Strategic Initiatives, BIGresearch. “From Facebook to Twitter and even group buying sites, ‘social’ retailers may be rewarded this season in terms of additional holiday sales.”

The survey found 17.3 percent will monitor retailers’ Facebook pages and 11.3 percent will check out group-buying sites like Groupon and LivingSocial. Of those who own tablet devices and who plan to shop for or research holiday items this year, one in five (21.3%) will seek out group buying sites and 31.2 percent will check out retailers’ Facebook pages.

View NRF’s Black Friday Shopping Tips.

Retailers Ramping Up Social Media, Email Campaigns to Boost Store Traffic This Black Friday

As retailers prep their stores for the biggest shopping weekend of the year, they are also ramping up their activity online. This Black Friday, retailers will harness the power of social media and the Internet to bring shoppers into stores. According to the Shop.org eHoliday Survey, conducted by BIGresearch, eight in 10 (84.2%) retailers will send an email to their customers about Black Friday deals, up from 80.0 percent last year. A marked increase from last year, nearly three-quarters (73.7%) will use their Facebook page to reach out to shoppers, up from 57.1 percent last year. Additionally, many retailers will utilize their website’s home page (50.0%) and Twitter (57.9%) to announce and promote Black Friday deals.

CyberMonday.com Announces Black Friday Deals of the Hour

Black Friday is no longer just about offering eager holiday shoppers great deals in their stores; retailers are also preparing special e-Commerce deals for online shoppers that day. Shop.org’s CyberMonday.com, which features promotions and deals from hundreds of retailers, will feature a Deal of the Hour on Black Friday from more than 20 different retailers. Retailers participating in the Black Friday Deal of the Hour include Sears.com, homedepot.com, Barnes & Noble.com, eBags.com, Macys.com, BestBuy.com. Lowes.com, Kmart.com and many more. (Click here for the full list of companies and times.) Offers will include free shipping specials, dollars off, percentages off, and free gifts with purchase. Retailers will also use CyberMonday.com to promote their special Cyber Monday Deal of the Hour. (CyberMonday.com Deal of the Hour information will be announced Sunday, November 27, 2011.)

Black Friday Contact Information and Additional Details

NRF will release the results of its Black Friday weekend survey by 1:30 p.m. EST on Sunday, November 28 and will hold a special media briefing at 2 p.m. EST. Information will include what time people started shopping on Black Friday, where they shopped, how much they spent, and what they purchased. NRF will also be releasing findings from a new survey on the number of people expected to shop on Cyber Monday.

NRF’s offices will be closed on Black Friday and throughout the weekend, so please use the communications team’s direct lines to set up print and broadcast interviews with NRF spokespeople. (This is the only way to contact the PR team over the holiday weekend):

- Kathy Grannis: (202) 626-8189 or cell (202) 821-7513 or grannisk@nrf.com
- Ellen Davis: (202) 626-8127 or cell (703) 474-3446 davise@nrf.com
- Kara Goehring (202) 661-3055 or cell (318) 918-8830 or goehringk@nrf.com

About the Survey

The NRF 2011 Holiday Consumer Intentions and Actions Survey was designed to gauge consumer behavior and shopping trends related to the winter holidays. The survey polled 8,502 consumers (more…)

In 1940 manufacturing was the largest share of U.S. employment at 30.4%, it rose to 32.7% by 1970. In 2000, as U.S. consumers migrated to foreign manufactured cars and shopped Wal-Mart for inexpensive Chinese goods,manufacturing dropped to 21.3%.

The second largest employment category in 1940 was transportation, communication and finance at 30.4%, almost exactly the same percentage as today. It was higher in 1970 at 35%. Agriculture rounded rounded out the next largest source of employment in 1940 at 19.1%; today it is barely measured.

Professional services has been the biggest beneficiary of the change as the percentage in 1940 was 7.5% and in 2000 was measured at 29.2%.

For those looking at government employment the percent in 1940 was 3.9%; in 1970 5.5%; and in 2000 it was 4.8%.

These a many other measures of U.S. population, dating back to 1790, can be seen in graphical form at this very useful website, demographic chartbook.

By Cheryl Russell, editorial director, New Strategist Publications

To see this newsletter in your browser, click here.
To see Cheryl Russell’s Demo Memo blog, click here.

(Mark’s note: Cheryl is one smart lady and I appreciate her letting me use some of her material. I’d suggest subscribing to her blog using the link above to see all of her free information.)

It is painfully clear that the nation’s politicians and business leaders are not demographers. If they were, they would not be so far off the mark in their positions and policies, products and promotions. Simply put, they do not have a feel for the average American.

Like most of the public, politicians and business leaders get the bulk of their information about the population from television shows and news stories–a frightening thought since both grossly distort the characteristics of the average American. From reading business stories in the news, for example, you might think the average American actually owns stock (wrong) or runs a business rather than works for one.

 

There is no single source of information on the average American. To know him (or her), you have to follow the demographics. To that end, here is a sampling of just a few of the characteristics of the average American (adult) or household.

1. The average American makes $735/week.

Current Population Survey

2. The average American has $34 in his/her wallet.

Survey of Consumer Payment Choice

3. The average American spends $69 a day.

Gallup

4. The average American has a job (58%).

Bureau of Labor Statistics

 

5. The average American thinks hard work is the way to get ahead (70%).

General Social Survey

6. The average American thinks the government’s number-one priority should be to help keep and create jobs in America (51%).

Economic Mobility Project

7. The average American has employer-provided health insurance (56%).

Current Population Survey

8. The average American household spends $3,126 a year out-of-pocket on health care.

Consumer Expenditure Survey

 

9. The average American has a landline telephone (70%).

National Health Interview Survey

10. The average American has a cell phone (87%), but does not own a smart phone (only 35% own one).

National Health Interview Survey, Pew Research Center

11. The average American says the economy/jobs will be the top issue in the 2012 election (60%).

Kaiser Polls

12. The average American has less than $100,000 in savings (54%).

AARP

13. The average American does not directly own any stock. (Only 19% of households own stock directly.)

Survey of Consumer Finances

 

14. The average American household is $75,600 in debt (including the mortgage).

Survey of Consumer Finances

15. The average American has been to college (56%), but does not have a college degree.

Current Population Survey

16. The average American owns a desktop (59%) and/or laptop computer (52%).

Pew Internet & American Life Project

17. The average American used the Internet today (59%).

Pew Internet & American Life Project

18. The average American says he/she is in very good or excellent health (56%).

Behavioral Risk Factor Surveillance System

 

19. The average American is overweight (63%).

National Health Interview Survey

20. The average American eats at least two snacks a day (65%).

USDA

21. The average American drinks alcohol regularly (52%).

National Health Interview Survey

22. The average American goes to the doctor at least twice a year (65%).

National Health Interview Survey

23. The average American is taking at least one prescription drug.

Health, United States

24. The average American sometimes or often has trouble sleeping (55%).

General Social Survey

 

25. The average American is currently married (51%).

Families and Living Arrangements

26. The average American has never divorced (only 21% have ever divorced).

Survey of Income and Program Participation

27. The average American lives in one of the top 50 metropolitan areas (54%).

2010 census

28. The average American is a homeowner (65%).

2010 census

29. The average American lives in an 1,800 square foot house.

American Housing Survey

30. The average American lives in a house built before 1975.

American Housing Survey

31. The average American believes the effects of global warming have already begun or soon will (53%).

Gallup

32. The average American household is air-conditioned (87%).

American Housing Survey

33. The average American watches 2 hours and 49 minutes of television a day.

American Time Use Survey

34. The average American has two or more children (57%).

General Social Survey

35. The average American favors spanking children, if necessary (69%).

General Social Survey

36. The average American was born in-state (52%).

American Community Survey

37. The average American’s parents were born in the United States (78%)

General Social Survey

38. The average American’s grandparents (all four) were born in the United States (59%).

General Social Survey

39. The average American household owns two vehicles.

Consumer Expenditure Survey

40. The average American household owns at least one pet (62%).

American Pet Products Association

41. The average American pays his/her credit card bill in full each month (54%).

National Bureau of Economic Research

42. The average American household has a net worth of $96,000.

Survey of Consumer Finances

43. The average American believes in God without a doubt (59%).

General Social Survey

44. The average American believes in evolution (56%).

General Social Survey

45. The average American favors the death penalty (68%).

General Social Survey

46. The average American often or always recycles (64%).

General Social Survey

47. The average American wants the government to spend more on education (74%), health care (60%), and the environment (60%).

National Opinion Research Center

48. The average American is worried about being able to maintain his/her standard of living (58%).

Gallup

49. The average American believes the honesty and ethical standards of Congress are low (57%).

Sourcebook of Criminal Justice Statistics

50. The average American does not know which political party controls the House of Representatives (62%).

Pew Research Center

By Cheryl Russell, editorial director, New Strategist Publications. For more about the the average American, see the 10th edition of The American Marketplace: Demographics and Spending Patterns , available in hardcopy or as a PDF download with links to Excel files of each data table. If you have questions or comments about the above editorial, contact demographics@newstrategist.com.

Big Research finds  consumer optimism is little changed but a few category are ripe for improvement, according to recent research.

Consumers are worried about unemployment and pessimism is rising again.  Practicality in spending is the mood of the day.

Still consumers say they are preparing to increase spending in high dollar durables.

I mentioned in my newsletter (sign up for it using the email link on this page, the service is free) that I would provide a fuller report of a real estate advertising webinar which I attended conducted by Borrell Associates. This link to Inman News provides a fine summary and is provided by a leading real estate industry  publication.

Here are some of the key findings:

  • After a decade of rapid growth real estate firms spend a greater share of their ad budget for online advertising than does any other industry.
  • The share has risen to the level where it is over-invested
  • That spending growth is now over and spending for online is expected to be stable through 2015
  • Though a more diverse mix of media is generally used by successful marketers, online will be the “premier choice for Realtors”
  • Realtors are expected to increase their spending on newspaper advertising
  • That may reflect research that found newspapers are much better (42.2%) than  direct mail (33.4%), email marketing (28%), social media (22.6%) and online ads (17%) as a source of new customers

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